Processing, shipping and return policies

Processing

All orders are processed within 1-3 business days. Orders are not shipped on holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.

Shipping

Shipping charges for your order will be calculated and displayed at checkout. You will receive a Shipment Confirmation Email once your order has shipped containing your tracking number(s). We do not ship outside of Canada at this time.

Returns, refunds and exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us throught https://maeliane.ca/pages/contact

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please inspect your order upon receipt and contact us immediately if the item is damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us.

If you have any further questions, please don't hesitate to contact us throught https://maeliane.ca/pages/contact